Appointment system update January 2020
Our ONLINE booking system https://www.patientaccess.com/ is as follows :
From 6.30 pm we release a limited number of NEXT day appointments
From 7.30 am we release a limited number of SAME day appointments
Sundays at 4.30 we release appointments 4 to 6 weeks in advance
eConsults (booked on our website www.ellispractice.co.uk ) are available at ALL times
If you are unable to use the online booking system or do an Econsult you CAN call the surgery on 020 8736 7198 to make an appointment. You will be placed on a waiting list. We will try to book a locum for the following week and once booked you will be given an appointment with a locum GP the following week.
We do not offer walk in appointments.
We have 2 receptionists answering telephones between 8 am and 6.30 pm Monday to Friday.
Unfortunately if a patient has a complex query which may take some time the telephone queue may build up, for this reason we are ENCOURAGING all our patients to register for our ONLINE services.
If you email our practice account BRECCG.EllisPracticeWelford@nhs.net from a secure email address requesting ONLINE booking paperwork we would happily email it to you. In this email can you please state your mobile number, address and DOB so we can verify you on our clinical system.
GP sessional working days
Monday : Dr / Bathia / Gubay / Murphy / Patel
Tuesday : Dr / Gubay / Murphy / Patel / Rees / Sivakumaran / Solani
Wednesday : Dr / Bathia / Gubay / Murphy / Patel / Sivakumaran
Thursday : Dr / Gubay / Patel / Solani
Friday : Dr / Patel / LOCUMS
For guidance on self-care please visit NHS choices at www.nhs.uk
If you cannot keep the appointment, you must cancel it as soon as possible. We are working very hard to offer more appointments and reduce our DNA's (Did Not Attend). We would be very grateful if you could cancel your appointment in order for it to be given to someone else who needs it.
Appointments can now be cancelled just by text. This can be done simply by replying “CANCEL” to your appointment confirmation text message which is sent to your mobile 1 day before your appointment.
Messages will be sent to patients who do not turn up to their appointment and do not cancel the appointment at least 3 hours before the appointment time. More than three DNA’s (did not attend) may result in removal from our list.
We regard the following as medical emergencies:
Ø Chest pain
Ø Vision problems
Ø Stomach pains
Ø Urinary symptoms
Ø Emergency pill
We do not regard the following as medical emergencies:
Ø Running out of repeat prescriptions
Ø Wanting a sickness certificate or private letters or forms
Ø Minor illnesses that can clearly wait for routine appointments e.g. warts, trivial colds, other viral illnesses
Ø Problems which are chronic (present for a few weeks) and are not worsening